Purchase Policy

1. Payment Methods

Forte Training Club accepts credit/debit card, direct debit, and approved upfront payment options. Cash payments are not accepted.


2. Memberships, Programs, and Packs


This policy applies to all ongoing memberships, prepaid packages, and upfront payment options offered by Forte Training Club.
ClassPass purchases are excluded and are not considered Forte Training Club memberships.


3. Auto-Renewing Billing


All ongoing memberships are billed automatically on a recurring cycle.
Introductory offers and other specified prepaid programs are not automatically renewed.


4. Failed Payments


If a payment fails, the system will automatically retry for 7 days.
If payment remains outstanding after this period, a late fee may be applied and membership access may be suspended until the balance is settled.


5. Refunds


Forte Training Club does not offer refunds on memberships, upfront payments, or prepaid packages.
Refunds are only issued in the event of a verified technical billing error.


6. Cooling-Off / Cancellation Period


All ongoing memberships require 4 weeks’ written notice to cancel.
Billing continues during the notice period.
This notice requirement also applies as the cooling-off period.


7. Membership Holds / Suspensions


Members may place an ongoing membership on hold with 7 days’ notice.
Holds affect the billing cycle and adjust future charges accordingly.

Upfront payment memberships may be placed on hold for a maximum of 4 weeks.

Ongoing memberships have no maximum hold length, provided proper notice is given.

8. Non-Transferability


Memberships, passes, and prepaid options are non-transferable and may not be shared or reassigned to another person.


9. Pricing Changes


Forte Training Club reserves the right to modify membership pricing.
Members will receive a minimum of 4 weeks’ written notice prior to any price change taking effect.


10. Class Expiry & Attendance


Unused classes, sessions, or credits do not roll over and expire at the end of the billing period or program term.


11. Behaviour & Conduct


Members must adhere to all gym rules, safety guidelines, and staff directions.
Forte Training Club reserves the right to suspend or terminate a membership, without refund, for conduct that is unsafe, disruptive, or harmful to staff, members, or the facility.


12. Agreement


By submitting this form, I confirm that I have read, understood, and agree to the Forte Training Club Purchase Policy.